A Better BS&A Online Experience is Coming
What's New
Here's a look at what's changing on April 1, 2026.
Mobile Responsive Design
A redesigned layout that works beautifully on phones, tablets, and desktops - so you can get things done from anywhere.
Improved Navigation
A cleaner, more intuitive layout makes it easier to find what you need across the platform without extra clicks.
Accessibility Improvements
Updates designed to support WCAG accessibility compliance, including an in-header accessibility widget to personalize your experience.
BSAO Assistant
Use the BSAO Assistant tool for quick answers and guidance on BSAO functionality whenever you need it.
Pricing Update
Public Records Search
Effective April 1, 2026, for municipalities that offer Public Records Search.
Cost Per Detailed Record Search
$6.35 $6.95
The per-search price is increasing by $0.60 to help address rising maintenance cost and fund continued platform improvements.
*Only Applies to Michigan Public Records Search Customers
Homeowners
Your Property = No Charge
You can continue to access your public records free of charge for your properties you claim as your own.
Help Guides & Training Resources
Everything you need to get comfortable with the new BS&A Online experience.
Applying for Permits Online - Contractors
How Contractors apply for permits.
Creating an Account
How users can create an account.
Enrolling in AutoPay Paperless
How users can enroll in AutoPay and paperless billing.
Multiple Account Linking
How Contractors can link multiple BS&A Online accounts.
One-Time Payment
Automatic Payments
Paperless Billing
Claim Your Property
Frequently Asked Questions
Have question about the update? We've got answers.
Will my username and password change?
No — your login credentials will remain exactly the same. Your existing username and password will work seamlessly in the new user interface. No action is required on your part.
How much is Public Records Search changing, and why?
Effective April 1, 2026, the cost for a detailed Public Records Search will increase from $6.35 to $6.95 per search — an increase of $0.60.
This adjustment helps us address rising maintenance costs and allows us to continue investing in platform features that benefit all users.
Note: This pricing applies to municipalities that offer the Public Records Search feature. Homeowners can still access records free of charge for up to five properties they claim as their own.
How do I search for a parcel in the new interface?
Searching for a parcel is straightforward in the updated BS&A Online:
- Navigate to your municipality's BS&A Online page.
- Use the search bar at the top of the page — you can search by parcel number, address, or owner name.
- Select the matching result from the list to view property details.
How do I use the accessibility widget?
The new interface includes an accessibility widget located in the header of every page. To use it:
- Look for the accessibility icon (typically a person icon or "Accessibility Settings" label) in the top navigation area.
- Click the icon to open the accessibility menu.
- Choose from available options such as increased text size, high contrast mode, and other display preferences.
- Your settings will be applied immediately to your current session.
These settings are designed to support WCAG accessibility compliance and help make the platform easier to use for everyone.
Will the web address (URL) for my municipality's page change?
No. The URLs for municipality pages on BS&A Online will remain the same. Any bookmarks or saved links you have will continue to work after April 1, 2026.
What if I need help after the update goes live?
Our support team is here to help. If you have questions or need assistance after the April 1 launch, please reach out to BS&A Support through the contact information provided on the BS&A Online website. You can also refer to the help guides and training videos available on this page.
Stay in the Know
Join the BS&A team in our upcoming customer trainings to learn more about your products and gain some helpful tips and tricks to make your job easier! We'll see you there.
